Oopsie is a damage waiver replacement program.

It is not insurance.

A damage waiver is a contractual service that lets you waive responsibility for accidental damage in exchange for a small fee. No insurance policy is issued. No risk is transferred to a third party in the consumer transaction. No state insurance regulator has authority over the product.

Oopsie Waiver is not insurance.

Oopsie Waiver is a contractual damage waiver — No insurance policy is issued, and no state insurance regulator has authority over the consumer product. 

01 — DEFINITION

What a damage waiver is.

A damage waiver is a contract. You agrees, in advance and for a fee, to waive your own right to charge for specified accidental damage. Nothing is paid out by anyone — a potential debt is simply forgiven.

Two parties, one transaction

The waiver is between the you and someone else. There is no insurer in the consumer-facing transaction, no third-party risk-bearer, and no policyholder.

An addendum, not a policy

The terms are an addendum to the agreement, governed by ordinary contract law. There is no declarations page, no insurance policy, no claim adjuster.

A fee,
not a premium

The fee is consideration for the host's promise not to pursue accidental damage claims — not a premium for risk transfer.

A forgiven debt, not a claim

When covered accidental damage occurs, you simply do not pursue for that damage, up to the waiver cap. No money changes hands and there is no "claim.”

02 — MECHANICS

How Oopsie Waiver works.

Three steps. No insurance application. No underwriting. No insurance disclosures, because no insurance is being sold.

i. Opt in

Enable Oopsie Waiver on the properties you want and include the waiver addendum in the workflow.

iii. Accidental damage is waived

If something covered happens — a spill, a stain, a broken lamp — the responsibility for that damage is waived up to the coverage cap. No invoices. No chasing.

ii. Pay a small fee

The fee is disclosed as a damage waiver fee, never as insurance.

We retired our security deposits and haven’t looked back since!

Jane Francis, Dallas

  • No. Oopsie Waiver is a contractual damage waiver — the same legal structure used by rental car CDW and hotel accidental damage programs for more than 40 years. No insurance policy is issued, and no state insurance regulator has authority over the consumer product. Read the full structural breakdown →

  • OTA damage programs are operated by the platform, at the platform's discretion, with their exclusions, their timelines, and their definitions of what counts. Oopsie Waiver is yours: it sits on top of every booking regardless of channel (direct, Airbnb, Vrbo, or anywhere else), the waiver scope is defined in your rental agreement, and you earn a share on every stay.

  • You pay a small, transparent waiver fee — typically a few dollars. It is disclosed inside the rental agreement workflow as a damage waiver, not as insurance, and the waiver addendum is part of the standard compliance flow.

  • If the damage is within the covered scope and under the per-stay cap, the guest's liability is waived — no invoice to send, no card dispute to file, no claims portal to navigate. If the damage is outside scope (intentional, gross negligence, theft, undisclosed pets, etc.), you retain every right you would have had without the waiver in place.

  • No — but most hosts do. The waiver makes the deposit redundant for the accidental damage scenarios the deposit was meant to address, and dropping it usually improves conversion and removes a major source of guest friction at checkout. Whether to keep, lower, or retire your deposit is your call.

  • Genuinely, no catch — the model is well-established. Oopsie Waiver lives inside the verification, agreement, and damage workflow your guests already move through.

  • Under a few days. We’ll walk you through it.

Request information

If you think Oopsie waivers are a fit for your business, please get in touch!